1: What should I do if I am not able to log into the portal?

A: Please call the Call Centre Executive at 18005727807.

2: How much time is required to successfully register and generate password in portal?

A: We will take upto 24 hours to register you on the portal on working days. It can take upto 48 hours in case of Public Holidays and Sundays.

3: How do I avail a discount?

A: Please reach out to your specific Customer Account Manager(CAM) for the same. You can find CAM contact details of respective plants under "Account Dashboard" after you loginto the portal. 

4: How can I pay for my order?

A: Payment for Orders will be have to be deposited by you into your Virtual Account in the respective plants through RTGS/NEFT.For VAB orders use your VAB virtual account and for ESL use your ESL virtual account

5: Can I modify my order after confirmation/ payment?

A: You can request for order modification through the "Query" option. Decision to accept/reject request will be the sole discretion of Vedanta

6: How can I cancel my order?

A: Request for order cancellation/modification can be submitted through "Query" option. Vedanta (KAM) to confirm. Final decision is on the Client.

7: When will I get response from KAM against my request/queries raised?

A: Within 1 working day

8: How can I get a replacement if any material is damages/ incorrect?

A: After you log into the portal , Click on "My Orders". In the dashboard go to the order against which you want to raise complaint. Click on view order, go to "Complaints" and register your complaint against the order. Your CAM will respond to your complaint.

Since we first introduced Vedanta Values, they have become a vital part of our culture and an essential underpinning of our growth and success. Every person at Vedanta understands what is important – how we work together as a team and how ‘growth and sustainable development’ are at the centre of what we do. These are universal values, which guide us at Vedanta as we expand into new markets and countries.

We are empowered to drive excellence and innovation; we demonstrate world-class standards of governance, safety, sustainability and social responsibility. Our business was built with a simple mission envisioned by the group’s Chairman, Mr. Anil Agarwal – “To create a leading global natural resource company.”

Vedanta Limited supplies natural resources that help the world grow. Our major products are zinc-lead-silver, iron ore, steel, copper, aluminium, power, oil and gas. Our strategic capabilities and alliances are singularly focused on creating and preserving value for our wide stakeholder groups and our clientele.

Vedanta Ltd has a portfolio of world-class, low-cost, scalable assets that consistently generate strong profitability and have robust cash flows. The company holds industry-leading market shares across its core divisions.​

Vedanta Limited is a globally diversified natural resources company with interests in zinc-lead-silver, Iron ore, Steel, Copper, Aluminium, Power, Oil and Gas.

We strive for a positive impact on the communities we operate in and leave a legacy of pride.

Operating responsibly and ethically is an integral part of Vedanta’s core values. We deliver on our commitments to all internal and external stakeholders by demonstrating these values through our actions, processes, systems and interactions. We constantly learn and develop; and endeavour to improve our operations. We are fully committed to working with integrity and have upheld ‘uncompromising business ethics’. While our business has expanded over the last 3 decades into many locations around the world, our operations have positively impacted the communities we operate in.